Wildix–Reapit integration: streamline your estate agency communications
Turn phone conversations into usable CRM data — automatically. Calls, notes, transcriptions and AI summaries are logged in Reapit, so your team can focus on clients.
See in-CRM calling, caller recognition and automatic logging with AI summaries.
Every call matters in estate agency
Missing a detail or spending time on manual notes can cost instructions, slow sales progression and frustrate clients. Wildix Telephony for Reapit connects Wildix, a leading cloud-based phone system, to Reapit, the property industry's leading CRM — so your team spends less time on admin and more time serving clients.
What it does
- Instantly recognise incoming callers using Reapit's contact data, and view client details before you answer.
- Make, answer, hold and transfer calls directly in the browser, without hopping between systems.
- Automatic record-keeping: call notes, full transcriptions and AI-generated call summaries are saved to the Reapit contact's activity feed.
- No more manual note-taking or constant switching between your phone and your CRM.
Problems it solves
- Lost details: never rely on scribbled notes or memory again — everything is captured against the right contact.
- Wasted time: cut manual typing and duplicate admin so negotiators can move faster.
- Inconsistent records: every call is logged in the same place, improving team handovers and follow-up.
- Compliance and quality: a clear conversation history helps with training, disputes and service standards.
Key benefits for estate agents
- Win back time: less admin, more viewings, valuations and client care.
- Better client experience: greet callers by name and jump straight to what matters.
- Sharper follow-up: AI summaries highlight next steps so nothing slips through the cracks.
- Cleaner CRM data: accurate notes and activity, captured automatically.
Where it helps most
New vendor and landlord enquiries
Capture requirements and next actions without typing a word.
Sales progression
Keep a clear record of updates with buyers, vendors and solicitors.
Lettings management
Log maintenance and tenancy calls straight into the property or contact record.
Branch handovers
Anyone can pick up the thread with transcripts and summaries already in Reapit.
How it works
- Install the app from the Reapit Marketplace.
- Connect your Wildix system and authorise Reapit access.
- Choose users or branches and turn on automatic logging and AI summaries.
- Handle calls inside Reapit — activity, transcripts and summaries save to the contact feed automatically.
What makes this different
It's built for estate agency workflows, focused on cutting admin and missed details rather than tech for tech's sake. AI sits at the core, turning calls into clear next steps, and it does one job brilliantly: a tight telephony–CRM connection instead of a generic “everything app”.
Support and onboarding
Genmar provides guided setup, user training and best-practice advice so branches get value on day one. Rollout can be phased by team or office. We help estate agencies improve productivity and client experience through practical technology — see our wider IT support for estate and lettings agents and property telephony services.
Frequently asked questions
It connects your Wildix cloud phone system to Reapit. Incoming callers are recognised from Reapit contact data, you can view client details before answering, and you can answer, hold and transfer calls in the browser. Call notes, full transcriptions and AI-generated call summaries are saved to the Reapit contact's activity feed automatically.
Install Wildix Telephony by Genmar IT from the Reapit Marketplace, connect your Wildix system and authorise Reapit access, then choose which users or branches should have automatic logging and AI summaries switched on. Genmar provides guided setup and training throughout.
No. If you're not on Wildix yet, we can move you over as part of the project. Wildix is fully cloud-based, so there are no copper lines to maintain and you're ready for the PSTN switch-off.
Yes. Rollout can be phased by team or office, so you can start with one branch, prove the value, and extend from there.
Genmar IT built and supports it. We're an IT partner dedicated to the property sector, and the app is verified by Reapit.
See how it would work in your agency
Book a 30-minute call with James, Genmar's Managing Director. We'll walk through the integration and how it fits your branches.